Get help with Similarity Check

The team at Crossref can help you understand how to use the iThenticate tool - just contact us.

However, if you encounter a technical issue (such as an error message or a bug), please contact the Turnitin team directly and copy


Phone: +1 866 816 5046, extension 241

To find out about outages or planned maintenance that affect the iThenticate system, check the Turnitin status page or Turnitin’s Twitter feed. These pages display information on service outages, maintenance alerts, or incidents related to the performance of iThenticate. You can also subscribe to the notifications feed to automatically receive updates. For known bugs in the iThenticate software, please visit Turnitin’s known issues page.

Page owner: Kathleen Luschek   |   Last updated 2020-May-19