Reports by email
We send reports by email from firstname.lastname@example.org to specific contacts on your account. Do add this address to your email contacts list or safe senders list to ensure that you receive them. These reports are intended to help you keep your metadata records up-to-date, and include:
- Resolution report - this monthly report shows the number of successful and failed DOI resolutions for the previous month, and it is sent to the main Business contact on your account.
- DOI error report - a DOI Error Report is sent immediately when a user informs us that they’ve seen a DOI somewhere which doesn’t resolve to a website, and it is sent to the main Technical contact on your account.
- Conflict report - this report shows where two (or more) DOIs have been submitted with the same metadata, indicating that you may have duplicate DOIs. You’ll start receiving Conflict Reports if you have at least one conflict. These reports are sent out on a monthly basis, or more frequently if your number of conflicts peaks by over 500, and it is sent to the main Technical contact on your account.
- Schematron report - the main Technical contact on your account may also receive periodic Schematron reports if there’s a metadata quality issue with your content.
If you aren’t receiving reports, please check the emails aren’t being caught by your spam filter. It might also be because we our contact information for your organization is not current, or you aren’t the designated reports person in our database. Please contact us and we’ll sort it out for you.
If you are not the appropriate person to receive reports, we can send reports to a different email address. If you don’t find our reports useful, please contact us and we’ll see what we can do.
If you need information about something that’s not covered by your reports, please explore all the information you can access through our REST API, or contact us for help.