Here are answers to some general questions. If you don’t find answers here, visit our support center to open a ticket or review detailed technical documentation.
Your deposit fees will be invoiced quarterly. Invoices can be paid through our payment portal. In addition to credit card payments we also accept wires, checks and paypal. Our Paypal recipient email address is ‘email@example.com’. Questions about logging in or billing in general can be emailed to our finance team.
If you’ve acquired a title from another member, you need to let us know about the transfer and provide confirmation from the disposing publisher. We’ll accept transfers posted to the Enhanced Transfer Alerting Service (ETAS). If you don’t participate in Transfer, your confirmation may be a forwarded email from the disposing publisher to the acquiring publisher acknowledging the transfer. See our title and record ownership transfer policies for more details.
While we aren’t able to correct the metadata provided by our members, report any metadata issues to our support staff and we’ll contact the responsible member and ask them to make corrections.
Please contact our member services team with any changes to your contact information.
Here are some common questions (and answers) about content registration How do I register my content? You’ll need to send us your metadata via an XML deposit or using our web form. Note that you don’t send us the content itself – you create a metadata record that links persistently (via a persistent identifier) to the content on your site or hosting platform. Step-by-step instructions are available in the Content Registration guide.
Here are some common questions (and answers) about updating and maintaining your metadata records. My content has moved, how do I update my URLs? You can update your URLs by re-registering your content with the new URLs included, or send us a tab-separated list of DOIs and URLs and we’ll update them for you. If you are providing a tab-separate list, we can usually process your request within 24 hours.
How much does Multiple Resolution cost? How do I update my Multiple Resolution URLs? I want my links to go to one place - how do I turn off multiple resolution? How does multiple resolution affect my resolution statistics? What if I want to do multiple resolution but sometimes want to direct people to a single URL? What if I want to use different URLs based on where the user is coming from - do you support country codes?
I love reports but you never send me any - what’s up? I hate reports, can you stop emailing them to me? I need information about something that’s not covered by your reports, can you help me? What does this email mean? You sent me a DOI error report - what do I do with it? I keep getting DOI error reports for DOIs that I have not published, what do I do about this?