FAQs

Here are answers to some general questions. If you don’t find answers here, visit our support center to open a ticket or review detailed technical documentation.

General help

Am I eligible for membership?

If you publish scholarly content online or represent organizations who publish, you are eligible to become a member. You also must be able to commit to our member obligations.

How do I get a DOI for my paper?

We don’t supply DOIs ad-hoc. If the publisher of your paper is a member, they’ll register your article on your behalf.

When (and how) do I pay for my DOIs?

Your deposit fees will be invoiced quarterly. Invoices can be paid through our payment portal. In addition to credit card payments we also accept wires and checks. Questions about logging in or billing in general can be emailed to our finance team.

How do I find a DOI for a particular article?

To look up a single DOI use our Metadata Search interface. If you want to look up metadata records or DOIs in volume, read more about Metadata Delivery.

How do I handle title transfers?

If you’ve acquired a title from another member, you need to let us know about the transfer and provide confirmation from the disposing publisher. We’ll accept transfers posted to the Enhanced Transfer Alerting Service (ETAS). If you don’t participate in Transfer, your confirmation may be a forwarded email from the disposing publisher to the acquiring publisher acknowledging the transfer. See our title and record ownership transfer policies for more details.

I’ve found a problem within your metadata - how do I get you to fix it?

While we aren’t able to correct the metadata provided by our members, report any metadata issues to our support staff and we’ll contact the responsible member and ask them to make corrections.

How do I update my contact information?

Please contact our member services team with any changes to your contact information.