Quality metadata is foundational to the research nexus and all Crossref services. When inaccuracies creep in, these create problems that get compounded down the line. No wonder that reports of metadata errors from authors, members, and other metadata users are some of the most common messages we receive into the technical support team (we encourage you to continue to report these metadata errors).
We make members’ metadata openly available via our APIs, which means people and machines can incorporate it into their research tools and services - thus, we all want it to be accurate. Manuscript tracking services, search services, bibliographic management software, library systems, author profiling tools, specialist subject databases, scholarly sharing networks - all of these (and more) incorporate scholarly metadata into their software and services. They use our APIs to help them get the most complete, up-to-date set of metadata from all of our publisher members. And of course, members themselves are able to use our free APIs too (and often do; our members account for the vast majority of overall metadata usage).